Apple beats both Dell and HP for it’s telephone customer support by a pretty big margin. It’s no surprise – if you’ve ever called Dell with an issue, chances are you’ve witnessed how easily a “quick service call” can turn into a recurring nightmare.

Not to say Apple doesn’t have it’s flaws, but the numbers certainly represent the majority of stories I hear.

Of course, it’s nice when you don’t have to call the manufacturer in the first place, as is also more often the case with Apple.

Reference: http://www.vocalabs.com/pr/apple-leads-customer-satisfaction-vocalabs-tech-support-study

Sent from my iPhone